A 99.9% Server Uptime
We have built our shared website hosting platform using reliable hardware and significantly tweaked software. Our system administrators have installed a customized version of SELinux on each of our servers to guarantee utmost safety and reliability. We’ve installed a number of denial–of–service prevention units coupled with highly effective firewalls to make sure our network is impenetrable and secure.
All our shared website hosting plans plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–hole hardware manufactured by Juniper. On top of that, on each single router, we’ve placed a firewall with a complex algorithm so as to sift all questionable requests.
As a result, in each of our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
While we have given our best to decrease all possible risks with our cloud hosting packages and while our company offers premium technical support, there are cases when the customer simply isn’t happy with what we offer. Or he wants to switch to a more powerful hosting solution, like a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely happy, you will get a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a response, you know how maddening this can be, even more so if your site is at stake. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be at your disposal and they’ll get back to you within sixty minutes. And the best thing is that their average ticket response time is well under 20 minutes!