Technical Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be attended to within maximum 1 hour after the support ticket or email has been submitted. If your case needs further assistance from a system administrator, we’ll forward the support ticket or the email to the person on duty and will leave a note to inform you that more time will be required for discovering the best solution. And if you make use of our Managed Servers package, any of the server administration services included there will be carried out whenever you like.
A Top–Quality Tech Support Service
- We’ll be online for you twenty–four–seven to answer any questions that you may have about our Site Control Panel or any of the applications that we have installed for you on the server. If you also need support with server admin tasks, take a look at our Managed Servers package, which includes data backup hard disk drive storage space, OS updates every week, server monitoring and restarting services, plus software installation and troubleshooting procedures.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan is fitted out with our free–of–charge Site Control Panel, which sports an extensive knowledgebase plus a collection of educational video tutorials. Whenever you need assistance with the Site Control Panel, just press the Help or Videos buttons situated in the top right corner.