Being able to communicate with your shared website hosting supplier whenever you have any sort of questions or experience any issues is quite important and how quickly they will answer and react can be essential, particularly if your site is business-oriented, as more downtime can often mean losing prospective customers. The support options are, in addition an easy way to recognize actual providers from resellers. The latter usually respond just to email messages or support tickets and you may have to wait for a day or more so as to receive an answer. When your trouble involves a few replies, you could end up losing several days in order to have a problem fixed. Using a genuine and trustworthy website hosting supplier, you will be able to get in touch with the support anytime and receive a quick reply no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Website Hosting

We supply 24/7 customer, billing and technical support for all of our shared website hosting plans. Even if you aren't our client yet and you have questions, we can give you a hand in a timely manner and give you the needed info, so as to give you a choice to make the very best decision when you purchase your new web hosting account. We're available at any time, including holidays and weekends, and we provide you with various options for communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have multiple phone numbers internationally, thus you'll be able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The standard response time is around 15-20 min, so you can forget all about waiting for several days to receive assistance for any task or issue, whatever its difficulty.