If you’ve ever got any questions about the web hosting service in general or you encounter a problem with your sites, you will have to get in touch with the respective web hosting company’s customer support team. It may not make any difference how soon they will answer when you have an enquiry of a generic nature, but an issue like an aborted software app update, for example, may lead to your website becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to help you, the longer the website will be down. In case you offer goods or services online, any downtime will affect your website in an undesirable way and you may lose current or potential clients. A lot of web hosting providers, predominantly resellers, handle trouble tickets and e-mails within twenty four hours, but in the Internet world this is way too long, since customers will hardly ever go back to a site that’s not working correctly over a long time period.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any client support ticket that you post or any e-mail that you send is just sixty minutes, even in case you contact us on weekends and public holidays. Regardless of the essence of your problem or inquiry, we will lend you a hand immediately and will provide you with the necessary info to rectify any problem with your sites. The real reaction time commonly doesn’t surpass fifteen to twenty minutes, which is the reason why you can forget about waiting for hours and hours to get an issue fixed or even worse – waiting a whole day only to receive a response that more info is needed whilst nothing’s resolved. We’ll assist you in a timely fashion since we are aware of how costly time can be in the dynamic Internet world. The one-hour reply guarantee applies to any technical or billing enquiry that you may have in regard to our shared website hosting plans.