Though this isn't the most importantfactor to help you identify a reliable shared website hosting provider from a bad one or a reseller from a real provider, being able to call and communicate with a live person is a sign that you are not working with a one-person service provider and that you can get in touch with somebody every time you need support. The phone support for hosting services may vary from standard to professional, which means that the issues that can be resolved through a phone call vary depending on the specific supplier. Usually, these matters are more basic and include billing or 1st level technical issues as more difficult issues generally need a support ticket where both you and the system administrators can follow what is going on with a given situation. However, being able to call your supplier can save you considerable time and efforts for the countless small issues which will eventually show up when you manage your website hosting account.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs daily, you're able to call us and speak with our customer support representatives to find out more about all shared website hosting plans that we offer and ensure that our servers match the system requirements for your sites prior to buying anything. For your convenience, we now have phone numbers on 3 continents and you can call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you will be able to give us a call about general and billing issues, and even about some tech issues. In case the issue is strictly technical or it requires more time to investigate, you will have to use our ticketing system, that will enable both you and our technical support team to track the info provided by either side.